All sales are final. Since our promotions and sales are essentially limited, we do not provide refund, return, or exchange of orders made during promotions. The warranty continues to be maintained and for full support regarding product related inquiries, please contact us at: 18110024375@163.com.

You can purchase items from this website using any of the listed payment options.

We reserve the right to change payment procedures at any time without prior notice.

We do not accept returns without an order number, or returns made more than 1 month from the date of shipment.

We intend to provide you with high quality products, timely delivery, and after-sales support. Please pay attention to the following points.

Our after-sales team can be contacted at: 18110024375@163.com. If the product is malfunctioning due to user disassembly or repair, this will not be covered by warranty, but we will provide ongoing technical guidance.

If a product fails and cannot be used normally, please provide a valid order number and photos or video evidence by email. Our team will assist you. We cannot provide support and service if you fail to provide the requested information.

You must request a return within 7 days of receiving the product. No exception.

Returned products must be new and in resalable condition. They will be inspected upon receipt.

Shipping fees are non‑refundable. This includes delivery to your address and return shipping to our warehouse. Shipping orders are subject to standard shipping times.

A 10% restocking fee applies. Refunds will be processed after the item is received and inspected.

In some cases, VAT (value added tax), other taxes, customs fees, and/or tariffs may be required by the destination country. Any additional charges for taxes or customs fees are the responsibility of the recipient. www.crystalhousejp.com does not accept refunds or returns if the recipient refuses to pay customs fees or taxes.

If customs procedures are required, delays may occur that affect the original delivery date. www.crystalhousejp.com is not liable for packages held by national customs.

Once a refund request is approved, the funds will be returned to your account within 7 to 15 business days after our confirmation.