Shipping

Delivery Policy


2026 Holiday Delivery Delay


This year has held the biggest Black Friday Cyber Monday sale. The Crystal House JP team is very grateful for the support the community has shown to us.

The number of orders exceeded expectations because we offered an amazing discount for the promotion event. With the impact of pandemics, local delivery agencies and warehouses in the United States and other regions are all under pressure, and we are working on a 24-hour system to handle all orders as quickly as possible.

The current delay estimate for your order is as follows:

Order processing delay: 5 to 7 business days

Shipping delay: 3-4 weeks

If you have any questions about your order, please contact us by email: 18110024375@163.com. We are here to help you 7 days a week. Thank you for your understanding.

Covid-19 Transport


Transport is inevitably affected as the world adapts to the effects of coronavirus (COVID-19). All countries and regions are facing a variety of shipping delays. The Crystal House JP team will do our best to provide you with the latest order information during this period.

There may be delays in areas that are heavily affected by the pandemic, such as most areas in the US, Canada, Europe and Asia. We appreciate your understanding.

If you have any questions regarding your order, please contact us by email: 18110024375@163.com. Our team will support you all year round.

Transportation


www.crystalhousejp.com has a mission to provide consumers with high quality products at truly affordable prices to consumers around the world. To do this, we cooperate with manufacturers all over the world and use our global distribution network.

Depending on the items purchased, the goods may be shipped from the US, EU, or Hong Kong. Delivery times vary depending on the shipping country and delivery address.

When will the order arrive?


Most goods are usually shipped within 3-5 business days.

We recommend allowing up to 3 weeks for orders during special offers and promotions. Please note that we work with reliable manufacturers and suppliers to provide you with the best possible service.

How can I track an order?


The delivery confirmation email includes the tracking number and order details.

Taxes and other charges


Some countries may require additional taxes or charges such as VAT and import taxes.